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Gaya APA

Tan, R, B, P. (2009). Psikologi Pelayanan Jasa, Hotel, Restoran dan Kafe . Jakarta: Erlangga.

Gaya MLA

Tan, Rio, Budi, Prasadja. "Psikologi Pelayanan Jasa, Hotel, Restoran dan Kafe". Jakarta: Erlangga, 2009. .